03-19-2021 02:20 PM
03-19-2021 03:09 PM
Thanks for reaching out to us, and welcome to the Best Buy Forums. I am sorry to hear that your recent remote session with the Geek Squad did not fix your concern! That can definitely be frustrating, and I can understand reaching out for assistance.
For this, the best course of action would be to call the Geek Squad at (800) 433-5778. They are the team best suited to help!