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Posts: 1
Registered: ‎03-19-2021

Tec Support

I recent hired BB Geek Squad to remote to hopefully virus or problem with pc. I dont know wat the tech did but i cannot get pass windows login. I paid $163 and now they want another $99 to come out to look at pc. I want to speak with some in corporate mgmt but keep getting transfered to customer service. Is there anyone that can help me. Ty
Posts: 698
Topics: 30
Kudos: 153
Solutions: 49
Registered: ‎02-08-2019

Re: Tec Support

Hey, Susiberz,

 

Thanks for reaching out to us, and welcome to the Best Buy Forums. I am sorry to hear that your recent remote session with the Geek Squad did not fix your concern! That can definitely be frustrating, and I can understand reaching out for assistance.

 

For this, the best course of action would be to call the Geek Squad at (800) 433-5778. They are the team best suited to help! 

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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Valued Contributor
Posts: 2,280
Registered: ‎02-07-2011

Re: Tec Support

What number did you call? Sounds like one of the scam numbers