06-18-2018 08:51 PM
06-20-2018 12:58 PM
Good Afternoon, JGlass,
I know from personal experience how frustrating it can be if your TV isn’t working correctly. I had to schedule service for my personal TV back in January when it started shutting off randomly. While it sounds like your experience setting up the diagnostic appointment over the phone did not go as smoothly as we would like, I’m glad that you were able to get your service scheduled.
Though I cannot guarantee a specific outcome, I would be happy to take a look at your situation. For me to do that, please send your full name, phone number, and service order number in a private message. You should be able to send a private message by selecting the blue “private message” button in my signature. I look forward to hearing back from you!
06-29-2018 01:17 PM
06-29-2018 01:18 PM
07-01-2018 03:28 PM
Thank you for your messages. My name is John and I'm responding on behalf of Allan, who is currently unavailable.
Just as for you, my time is precious and the delay of an appointment can create serious inconvenience. Also having a repair take longer than expected can be quite frustrating as I know from my own experience. I was unhappy to hear that your repair remains an ongoing issue and I apologize for the obvious inconvenience you've incurred.
I was able to review the repair log and note that, as you indicated, a further repair is scheduled for July 12. Please be sure to let us know how that repair goes and whether the service call is successful.
Please know I am grateful you took the time to share your concerns with us.