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Posts: 2
Registered: ‎10-08-2010

TV issue not resolved

I bought a TV 4 years ago from Best Buy with the 5 years warranty. I put in for a repair and the Geek Squad tech came out and didn't do anything that day because they put the order in as 43" TV not a 75" TV. This requires 2 people for the job. That Geek Squad tech then said call or text me for anything you need in the meantime while we reschedule you. He wouldn't answer my text or voicemails for 4 days. So I called back and said I didn't want him in my home because I like responsive people especially when they are upfront about being so valuable. At first they said they couldn't get anyone else because he was the only tech in a Area with 4 million residents. So I had to get them to setup going through a 3rd party servicer. The initial geek squad tech had the parts to replace sent to my home but the 3rd party servicer couldn't use them so I returned them to the closest store. The 3rd party servicer came out and replaced the main board and wifi card in my TV. It worked for about 3 days then the same intermittent issues came back. Those were the source on any remote I tried to use wouldn't work and the volume wouldn't go up. I had to hard reboot the TV by pull the plug out of the back and plugging it back in 2 times. It has been working since and I called to setup another service call but the 3rd party servicer said since it was intermittent and working at the moment they wouldn't come out but asked me to send them a video with the problem instead. Also when I called to set up a new service called Best Buy accused me of not returning the parts that were sent at the beginning of the process. I am being viewed as a liar by this company and all I want them to do is just replace the TV so I don't have to spend anymore time on this issue.

Posts: 203
Topics: 9
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Registered: ‎02-08-2019

Re: TV issue not resolved

[ Edited ]

Hi there, ecutrack2879!

 

Thank you for reaching out to us here on the Best Buy Forums and for being a member of our community. I have been watching my TV more that I care to admit recently, and I can understand wanting to have yours back up and running as it should ASAP. I am happy to look into this further!

 

To start, please send a private message with your full name, phone number, and email address. You should be able to do this by clicking the blue button near my signature. 

 

Best,

 

Jenni|Social Media Specialist | Best Buy® Corporate
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