Best Buy Repair Support

[amelio]

I recently tried to do a claim on a laptop I bought with tts protection, since the screen was flickering. The issue stopped after a software update but the device was dropped and submerged in water when the laptop fell out of my bag. Would I be given a gift card if the device isn’t repairable or do they give me another laptop?

[AllisonS-BBY Social Media Specialist]

Hello, amelio.

As someone who depends on their device daily, I can understand the importance of needing a new device as quick as possible.  Would you mind sending me a private message with your full name, email address, and phone number so I can look into this for you? You can send that message by clicking the blue button next to my signature. 

Thanks,