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Posts: 1
Registered: ‎01-30-2023

TTS question about laptop protection.

I recently tried to do a claim on a laptop I bought with tts protection, since the screen was flickering. The issue stopped after a software update but the device was dropped and submerged in water when the laptop fell out of my bag. Would I be given a gift card if the device isn’t repairable or do they give me another laptop?

Posts: 220
Topics: 7
Kudos: 45
Solutions: 26
Registered: ‎11-08-2021

Re: TTS question about laptop protection.

Hello, amelio.

As someone who depends on their device daily, I can understand the importance of needing a new device as quick as possible.  Would you mind sending me a private message with your full name, email address, and phone number so I can look into this for you? You can send that message by clicking the blue button next to my signature. 


Allison S|Senior Social Media Specialist | Best Buy® Corporate
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