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New Member
Posts: 3
Registered: ‎02-24-2021

TERRIBLE!!! More than 2 MONTHS DELAY, Wrong Parts, NO CUSTOMER RELATIONS

I am writing this to figure out a way to get my dishwasher repaired. I bought a new dishwasher at Bestbuy along with Geek squad support (Supposedly helpful, apparently more trouble). 

 

My dishwasher started leaking 2 months back and I called up the support. It took 2 weeks for them to setup an appointment and send a technician, only to tell me “this is your issue”. From there, they ordered parts (GE APPLIANCES) , which got delayed for nearly a month. Finally after getting the parts, we called up to schedule the appointment again. Again MORE DELAY! Finally it was today the technician supposed to show up. Later this afternoon we saw an email in the inbox that, the appointment has been rescheduled to another 2 weeks. SERIOUSLY??

We tried to call back in the appliances, geek squad, or best buy (They just bounce back and forth, so now I don’t know where am I calling). They said, the part sent to me is wrong one. I am back to square 1 and got to restart all over again from putting request for a part.  Smiley Happy

 

In addition I have been offered an exchange of new dishwasher due to the delay. Now that is again a scam I feel like. The stores do not have the same product and they can only give me a store credit. If I have to order the same model, I should wait for months. The products they have in-stock, will not be replaced in exchange of my damaged one.

 

Could someone attend this or do something about this please? Its frustrating. I am tired of washing dishes too. Could someone contact me or reach out?

There is no Customer Care number whom we can speak for a resolution. No call back ha been recieved. There is a consumer relationship department which can never be reached. WHATTT??

Posts: 118
Topics: 6
Kudos: 25
Solutions: 2
Registered: ‎08-02-2019

Re: TERRIBLE!!! More than 2 MONTHS DELAY, Wrong Parts, NO CUSTOMER RELATIONS

Welcome to our community, robyskariah,

 

Thank you for reaching out to us. A new dishwasher would be a great way to keep your home clean, and I’m sad to hear that it may be taking longer than expected to complete your existing repair. My home relies on our dishwasher almost every day, and I can definitely understand your sense of urgency to have this addressed as soon as possible. I’d be happy to assist and learn more about what happened. To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

Scott|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎02-24-2021

Re: TERRIBLE!!! More than 2 MONTHS DELAY, Wrong Parts, NO CUSTOMER RELATIONS

Thanks Scott for responding and provding some sort of consoling reply. Appreciate it. Will privte message you and hoping you could provide or help to get a reasonable solution.

Posts: 118
Topics: 6
Kudos: 25
Solutions: 2
Registered: ‎08-02-2019

Re: TERRIBLE!!! More than 2 MONTHS DELAY, Wrong Parts, NO CUSTOMER RELATIONS

You’re very welcome. I look forward to your reply, and it would be a pleasure to assist you further.

Scott|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!