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New Member
Posts: 3
Registered: ‎02-05-2021

TCL Speaker Purchase

We purchased a TCL surround sound speaker on Jan. 6. About 2 weeks ago it started making a unbelievably loud noise suddenly, like a clap of thunder INSIDE the house that doesn’t stop. You have to turn it off to stop it., we thought it was probably a fluke do didn’t think much about it, but the next week it didn’t it again. I tried to call the Best Buy in oxford, AL, where we purchased it, & couldn’t get anyone to pick up the phone. They would transfer up to the department but nobody picked up. Do we decided to see if it did it again. Well tonight it did it again. So I tried calling Best Buy, went through the terrible computer system you gave to go through to get to the department you need, and again, nobody picked up. So what do I do? I paid to much to be stuck with a damaged sound system. At the same time I also purchased a 5,000.00 TV & they assured me the system I bought was a good one. So now what?
Posts: 525
Topics: 23
Kudos: 99
Solutions: 21
Registered: ‎02-08-2019

Re: TCL Speaker Purchase

Greetings, Sw1226,

Welcome to our community! Getting new tech should be exciting, and I can understand how the issues that arose with that speaker can put a damper on things. While I'm sad that these were the circumstances, I'm glad that you took the time to reach out to us here regarding this. I'd like the opportunity to learn more about what happened, and assist however possible!

For clarification, did you opt for the Geek Squad Protection plan on your speaker? If so, I'd like to invite you to arrange for an appointment with the Geek Squad team here. This way, they can look at the speaker to determine what may be causing these issues.

If your unit does not have a plan, or if you don't recall if you opted for the plan, I'd be glad to look into what else may be possible. To get started, can you please send me a private message that includes your full name, phone number, email address, and the Customer Service PIN located near the bottom of your receipt? You can send me a secure message by using the Private Message below in my signature. I hope to hear from you soon!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎02-05-2021

Re: TCL Speaker Purchase

I sent a PM
New Member
Posts: 3
Registered: ‎02-05-2021

Re: TCL Speaker Purchase

I tried calling Best Buy again today and was on hold for 40 minutes, nobody ever picked up. I’m getting really annoyed with not being able to get a resolution to my problem. I’m about to pack the whole thing, 5000.00 tv included, up and return it.
Posts: 1,289
Topics: 59
Kudos: 238
Solutions: 51
Registered: ‎11-23-2018

Re: TCL Speaker Purchase

Hi, Sw1226!


Thanks for providing an update here. I can see that Alyssa sent a response to your private message, and I encourage you to follow up there. While she's away right now, I'd be happy to address any follow up you send and continue to assist.

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!