02-05-2021 07:24 PM
02-06-2021 11:37 AM
Welcome to our community! Getting new tech should be exciting, and I can understand how the issues that arose with that speaker can put a damper on things. While I'm sad that these were the circumstances, I'm glad that you took the time to reach out to us here regarding this. I'd like the opportunity to learn more about what happened, and assist however possible!
For clarification, did you opt for the Geek Squad Protection plan on your speaker? If so, I'd like to invite you to arrange for an appointment with the Geek Squad team here. This way, they can look at the speaker to determine what may be causing these issues.
If your unit does not have a plan, or if you don't recall if you opted for the plan, I'd be glad to look into what else may be possible. To get started, can you please send me a private message that includes your full name, phone number, email address, and the Customer Service PIN located near the bottom of your receipt? You can send me a secure message by using the Private Message below in my signature. I hope to hear from you soon!
02-07-2021 11:24 AM
02-07-2021 02:05 PM
Thanks for providing an update here. I can see that Alyssa sent a response to your private message, and I encourage you to follow up there. While she's away right now, I'd be happy to address any follow up you send and continue to assist.