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cmp
Recognized Member
Posts: 127
Registered: ‎06-07-2013
Accepted Solution

T2 MacBook Pro 2018 Question

My question is if you macbook pro is not fix in bestbuy repair and this 2 time i have to send in macbook pro do i get a new mcook pro but does have to be the same one?

Contributor
Posts: 293
Registered: ‎09-03-2018

Re: T2 MacBook Pro 2018 Question

Is this repair under Apple Limited Warranty, AppleCare, it is it a repair you paid cash for? In none of these cases, Best Buy is able to issue a replacement unit but if it is within warranty Apple would be the point of contact to request replacement.
cmp
Recognized Member
Posts: 127
Registered: ‎06-07-2013

Re: T2 MacBook Pro 2018 Question

That if they know what they are doing at bestbuy.
Contributor
Posts: 293
Registered: ‎09-03-2018

Re: T2 MacBook Pro 2018 Question

My mind reading isn’t what it used to be.

What is wrong with the computer?
cmp
Recognized Member
Posts: 127
Registered: ‎06-07-2013

Re: T2 MacBook Pro 2018 Question

It the T2 chip not working.

Valued Contributor
Posts: 1,025
Registered: ‎02-07-2011

Re: T2 MacBook Pro 2018 Question

Out of curiosity, it doesnt work at all (like facial recognition doesnt work) or it bricked the laptop and needs apple to reprogram it. Apple hasn't been very forthcoming on those chips.
cmp
Recognized Member
Posts: 127
Registered: ‎06-07-2013

Re: T2 MacBook Pro 2018 Question

So you said it can’t be fix only by apple?
Posts: 404
Topics: 20
Kudos: 64
Solutions: 77
Registered: ‎10-19-2017

Re: T2 MacBook Pro 2018 Question

Hi there, CMP,

 

If you haven't already, please schedule an appointment to bring your computer back in so that our Geek Squad can take a look and provide next step recommendations. You can schedule an appointment here

 

Best, 

 

Faith|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
cmp
Recognized Member
Posts: 127
Registered: ‎06-07-2013

Re: T2 MacBook Pro 2018 Question

 i was told over the phone i the would not get the parts to 10 to 14 days. But that mean i have my lptop gone for clouse from june and july that not right...