04-06-2019 12:34 PM
04-06-2019 02:36 PM
04-06-2019 03:39 PM
Welcome to our community. There is nothing more frustrating than having to wait for the final outcome of a repair situation. I find myself currently in a similar position with my car! I regret your having to cope with these circumstances.
jdogg836 offers some very good advice and insight into your situation. I was able to review documentation of your service and can confirm that the return authorization (RA) was requested. As soon as Geek Squad has the RA information for Sony, you should be contacted with the needed information to acquire your replacement TV. I apologize for the imposition upon your patience in the interim.
I hope this helps. Thank you for writing to us.
04-06-2019 04:01 PM
04-06-2019 04:05 PM
04-11-2019 07:47 PM
04-12-2019 09:12 AM
Thanks for giving us an update on your case! Passing you back and forth on the phone is definitely not the kind of experience we want for our customers, and I do apologize for any inconvenience this experience may have caused you.
I’d like to take a deeper look into your case, but I will first need to gather some information from you for verification purposes. If you will please send me a private message that includes the following, I’ll do my best to help:
To send me a private message, please click the button labeled "Private Message" in my signature below.
04-13-2019 11:26 AM
04-14-2019 10:54 AM - edited 04-14-2019 10:54 AM
Hello again, Elvis405,
I do apologize that you have not heard from me since we last spoke on Friday, as I have been out of the office since then. We understand how you feel completely, and are doing our best to assist you while we wait for the return authorization (RA) information from Sony. I have sent you another private message on here, and ask that you refer to there for additional information!