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Posts: 4
Registered: ‎05-31-2018

System shipped with a faulty hard drive - can it be replaced?

Hi!

 

I recently purchased a Dell Inspiron 15 7567 from this website during the memorial sale. I've had it a little more than two weeks. The shipping was a hassle to get straightened out, but alas, I got my item, and I thought everything after then would be fine. However, upon opening and setting up the system, I noticed almost immediately a faint, yet distinct, buzzing sound coming from the internal components. Now I didn't think anything of this, because I'm not very computer savvy, but someone suggested to me to check the SMART test to see if it was hard-drive failure. I did, and the SMART test failed. It worked perfectly fine after that, so I thought it might not be that much of a big deal. However, in the past few days, the system has been working very sluggishly, and updates take forever to crank out. I'm talking, like, five+ hours. I've reset my system twice since this occurred, but the slow performance is still there. Is there any way I could get my system replaced?

Posts: 6,841
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Registered: ‎11-30-2015

Re: System shipped with a faulty hard drive - can it be replaced?

Hello angelre0702,

 

Welcome back to our community! I’m happy to hear that you finally got your Dell Inspiron laptop. I appreciate the time you’ve taken out of your day to share with us that it doesn’t appear to be working as it should be. I understand that is very frustrating for you since you were excited to finally get it. I’d be happy to discuss the options available at this time with you.

 

At this time we wouldn’t be able to directly assist you with providing a new unit since you’re outside of your Return & Exchange Promise window, and a Geek Squad Protection Plan wasn’t purchased for the unit. However, you’d be able to partner with Dell for further assistance under the one-year manufacturer’s warranty that’s in place on your item. You can get their help by giving them a call at (888) 560-8324.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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