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Posts: 1
Registered: ‎08-07-2018

Surface Book 2 power button having issues

I bought my surface book2 earlier this year in the begining of April. It's been working great over the past few months; however, I've been having trouble turning it back on after I turn it off. It usually turns on after I press the power button once; but now, I have to press it numerous times before it actually turns on. I don't know if it's an issue with the button or the inside. 

Posts: 3,149
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Registered: ‎11-29-2016

Re: Surface Book 2 power button having issues

[ Edited ]

Greetings GinnyWu,


Welcome to our forums.  My apologies for the delay in our reply to your post, as we’re seeing a bit of a backlog on our Support Forums over the past few days.  Thank you for your patience while we reply to our customers as soon as we can, and I’ll be happy to discuss your options going forward to repair the issues you’ve described.


For starters, you may want to contact the Geek Squad at your local Best Buy store so they might get their hands on your Surface Book 2, and see what’s causing your troubles with the power button.  If this is something you’re interested in, you can schedule a service appointment here, or contact our Geek Squad by phone at 1-800-433-5778. 


Because the Surface Book 2 was purchased just a few months ago, you may still be covered by Microsoft’s manufacturer warranty.  If you’d like to explore your options for service utilizing their warranty, you can find their contact information by following this link.


I hope these options I’ve explored will help get your Surface Book 2 functioning again, and if you ever have any other questions or concerns, please don’t hesitate to visit our Support Forums in the future.


Best wishes,

SeanM|Social Media Specialist | Best Buy® Corporate
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