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Regular Member
Posts: 37
Registered: ‎03-21-2017

Store refused to replace my AirPods Pro due to a “computer error”.

I had a horrific in-store experience two days in a row as well as phone support refusing to help me at all (and treating me horribly). My AirPods Pro were and are covered for replacement and the store kept getting an error on their computer and so they wouldn’t help me. I’ll send all of the details in a PM when someone is available. Thanks.
Posts: 194
Topics: 1
Kudos: 28
Solutions: 49
Registered: ‎12-07-2021

Re: Store refused to replace my AirPods Pro due to a “computer error”.

Hi, malrats,


Welcome to our online community here on Best Buy Forums. I can certainly understand your frustration with not getting the help you need. I would be happy to look into this further and assist however I can. 


To get started, please private message me your full name, phone number, and email address, along with some more details on the experience.



Ravi|Senior Social Media Specialist | Best Buy® Corporate
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