Best Buy Repair Support

[malrats]

I had a horrific in-store experience two days in a row as well as phone support refusing to help me at all (and treating me horribly). My AirPods Pro were and are covered for replacement and the store kept getting an error on their computer and so they wouldn’t help me. I’ll send all of the details in a PM when someone is available. Thanks.

[Ravi-BBY Social Media Specialist]

Hi, malrats,

Welcome to our online community here on Best Buy Forums. I can certainly understand your frustration with not getting the help you need. I would be happy to look into this further and assist however I can. 

To get started, please private message me your full name, phone number, and email address, along with some more details on the experience.