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New Member
Posts: 4
Registered: ‎12-19-2020
Accepted Solution

Store help

I need to speak with someone at a store in Kokomo and Fort Wayne, IN. Nobody EVER picks up the phone! HELP!!!
Posts: 9,301
Topics: 1,223
Kudos: 711
Blog Posts: 0
Solutions: 295
Registered: ‎11-10-2008

Re: Store help

Perhaps the pandemic has reduced their staff. Unfortunately, a lot of stores sometimes won't pickup if they are busy and don't have anyone that can answer the phone. Your best bet is to try to go to the local store and see if someone can help you.

 

Is there anything in particular the community can try and help with ?

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New Member
Posts: 4
Registered: ‎12-19-2020

Re: Store help

I’ve been trying to get with someone for the past 2months!! Trying all days/times of day, and nothing!! I live 40 miles from the closest store. Is there anyway I could forward a screenshot to you? Tv is flashing a sequence of colors (slowly).....white, yellow, green, blue. Can’t remember if there was a red in there somewhere......then a screen comes up with a chart I would like to get to you. I tried unplugging the unit for a while and no change. Can’t use the remote either. The tv is a Samsung UN65TU7000.
New Member
Posts: 4
Registered: ‎12-19-2020

Re: Store help

I replied, but I didn’t use the add comment tab, sorry.....see below. Thanks
Valued Contributor
Posts: 1,984
Registered: ‎02-07-2011

Re: Store help

This doesn't sound like a store type question. If you have the extended warranty thru best buy call the geek squad number. If you do not, call the manufacturers support number.
New Member
Posts: 4
Registered: ‎12-19-2020

Re: Store help

Thanks