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New Member
Posts: 1
Registered: ‎01-09-2021

Status of laptop repair

My laptop has been at the service center for one month now and I have not been told what the problem is or what is being done. This long time and lack of communication is unacceptable. In order to recieve any update on the repair I had to ask a store manager to place an expedite repair request. The only response I have recieved is that a repair is underway via the repair tracker. Even the manager was confused as the service center is supposed to call the manager back within 48 hr. At this point I simply want to have my protection plan fulfilled so that I may get a computer of same value, but apparently the service center has to approve this and are not commuicating ANY information.

Posts: 1,118
Topics: 50
Kudos: 214
Solutions: 44
Registered: ‎11-23-2018

Re: Status of laptop repair

Hello, lagalusk, and welcome to our online community!

 

Thank you for posting on our forum for support, although I hate to hear about the long wait time you've endured with your laptop repair. As someone who relies on their computer every day, I can understand your concern in this situation. I'd be looking for an update on its status as well, and I'm hoping I can help now.

 

To start, please send me a private message including your full name, email, phone number, service order number, and the last time you spoke with the Geek Squad manager at your local store. You can find the blue option to message me to the right of my name below.

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
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