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Posts: 1
Registered: ‎09-12-2021

Speak to a Manager?

I have had the same issue. I have bee on the phone with Geek Squad since 10:00am CST and it is now 2:32CST. I have been placed on hold for an hour and hung up on 3 times. I just joined Geek Squad on Friday and thus far the service is beyond horrible. How could this be?

Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: Speak to a Manager?

Good morning, J123,


Welcome to our forums, and thank you for sharing your experience with us.  I know how frustrating it can be to experience long wait times whenever trying to get assistance over the phone, and it’s disappointing to hear this seems to be the case when you were attempting to reach our Geek Squad.


Since posting on our forums, were you able to get the assistance you were looking for?


Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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