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New Member
Posts: 1
Registered: ‎01-05-2019

Sony Z7 Replacement?

I currently have this headphone:


Been loving them but they have developed a rattle in the right ear with certain frequencies. Is this something that would be repaired under my GSP or would they be replaced with the "new" Z7's:


since my MDRZ7's are discontinued ast BBY.



New Member
Posts: 3
Registered: ‎01-06-2019

Re: Sony Z7 Replacement?

My store would likely replicate the issue and issue store credit equaling the amount you paid originally for the headphones. You could then purchase another set of headphones in store with the store credit.

I am a Best Buy employee, and I'm here to help as best I can. However, my opinions reflected on this forum are not compensated by Best Buy nor do I speak on behalf on the company.
Posts: 439
Topics: 18
Kudos: 98
Solutions: 19
Registered: ‎11-23-2018

Re: Sony Z7 Replacement?

Hello, MatthewJanz! Welcome to our forum community.


I wouldn't want to be stuck with a pair of headphones that had a rattle in one ear either. Depending on your GSP, this repair might be covered. I encourage you to bring your headphones in to your local Best Buy store where they can look further into what coverage you have and what can be worked out.


If you have any other questions or concerns regarding this please don't hesitate to reach back out here or through private message. The option to message me is to the right of my name, seen below.


Allison|Social Media Specialist | Best Buy® Corporate
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