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Posts: 6
Registered: ‎08-16-2015

Sony TV with Geek squad

Today I will have another repair on my TV
I've had over 4 TV repairs within 2 years and I got used to having the TV shut off and we have changed mainboards multiple times, what can I do to get my TV be exchanged for another? I'm an employee at store 545 but the store has no control over the return exchange policy with TV repairs.
Posts: 138
Topics: 1
Kudos: 22
Solutions: 7
Registered: ‎11-08-2021

Re: Sony TV with Geek squad

Hello, gordomillones.


Needing another television repair is not ideal. In order to research your account and review all options, could you send a private message with your full name, phone number, and email address. As previously working with Geek Squad I will be able to discuss possible outcomes. However, when it comes to exchanges you will need to call our Geek Squad at (800) Geek-Squad or by calling (800) 433-5778.


Thank you,


Rich|Social Media Specialist | Best Buy® Corporate
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