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New Member
Posts: 2
Registered: ‎07-14-2019

So disappointed

Woke up to our refrigerator making an extremely loud sound. Sounds like from the freezer side. Called geek squad and no one can come out until Wednesday. I can understand not today but we have a toddler that requires milk and a refrigerator not working. Not to mention it’s 100 degree weather here and our food will spoil. I’m so disappointed that they won’t work with us to get out here to make sure we have milk. It’s going to be a horrendous next couple of days.
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Posts: 403
Topics: 32
Kudos: 61
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Registered: ‎07-23-2018

Re: So disappointed

Hello, Beckymckenna,

 

Thank you for connecting with us here on the Best Buy Forums. When a critical appliance is not working properly, that can certainly be a cause for concern. I’m glad to hear you were able to reach the Geek Squad to get a service call scheduled, but I do understand that waiting a few days with a young family can be difficult.

 

Often, we attempt to order the parts that may be necessary for the repair ahead of time, with the intent to get the refrigerator up and running during the visit. We always offer the first available option for scheduling, so it is likely the parts may not be arriving until close to that date. Although it would not be an option to expedite the service call, we will certainly be available here for support in the unlikely event you run into any issues on Wednesday.

 

There is a process in place for food spoilage, under the Terms of the Geek Squad Protection (GSP). Hopefully, that will not be something you have to deal with, but if so, you can find the form here. Again, please check back in with us if you still require assistance after the Geek Squad looks at the refrigerator this week, and we will be glad to offer our support.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-14-2019

Re: So disappointed

Unfortunately from what your technician said, the comment of it taking longer so that they may have parts ready is not true. I was told that isn’t even close to true and they do nothing of the sort. Best Buy also didn’t tell us the refrigerator needed to be turned back on 24 hrs in advance to which the technician was snappy and annoyed. He ordered parts to mess with my refrigerator and switch things out even though he’s unaware what the actual problem is and we will have to wait now an additional week for a functioning refrigerator( hopefully). I will never again buy from Best Buy. The customer service is majorly lacking and as I said originally, I’m extremely disappointed.
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Posts: 7,177
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Registered: ‎12-23-2016

Re: So disappointed

Hello, Beckymckenna,


Welcome back to the forums. I know what a pain part delays can be.


If you can send me a private message through the link in my signature, I’d be happy to look into this to make sure everything looks on track from my end. I don’t believe I’ll be able to expedite this, but I’d like to at least review it for you.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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