07-14-2019 12:08 PM
07-14-2019 05:54 PM
Thank you for connecting with us here on the Best Buy Forums. When a critical appliance is not working properly, that can certainly be a cause for concern. I’m glad to hear you were able to reach the Geek Squad to get a service call scheduled, but I do understand that waiting a few days with a young family can be difficult.
Often, we attempt to order the parts that may be necessary for the repair ahead of time, with the intent to get the refrigerator up and running during the visit. We always offer the first available option for scheduling, so it is likely the parts may not be arriving until close to that date. Although it would not be an option to expedite the service call, we will certainly be available here for support in the unlikely event you run into any issues on Wednesday.
There is a process in place for food spoilage, under the Terms of the Geek Squad Protection (GSP). Hopefully, that will not be something you have to deal with, but if so, you can find the form here. Again, please check back in with us if you still require assistance after the Geek Squad looks at the refrigerator this week, and we will be glad to offer our support.
07-22-2019 04:08 AM
07-24-2019 11:27 AM
Welcome back to the forums. I know what a pain part delays can be.
If you can send me a private message through the link in my signature, I’d be happy to look into this to make sure everything looks on track from my end. I don’t believe I’ll be able to expedite this, but I’d like to at least review it for you.