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Posts: 1
Registered: ‎07-21-2021
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Slow service and still without a laptop!

Geek squad sent out my device to Kentucky for repair. They received it on July 2 and it has not been repaired or assigned to an agent yet, even though the parts that need to be replaced are in stock. It has not moved since July 2. I called the geek squad number many times, and each time they said that they would send me an email on the status. I have yet to receive it. Yesterday I went into the Walden Galleria store and spoke to the manager. He told me he did not know what the hold up is, even though the parts are in stock. He told me he would check on it and call me to let me know what was going on, but I have heard nothing yet. No phone call or email. Either fix the laptop or give me a new one! I had spent a lot of money for a warranty and this laptop, entrusting geek squad for quick repair. Not happy with this service right now! It is now July 21 and without a laptop.

Posts: 5,131
Topics: 55
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Registered: ‎11-29-2016

Re: Slow service and still without a laptop!

Good afternoon, Marysch,


While I wish your visit to our forums were under more fortunate circumstances, I do appreciate you joining our Community to reach out to us for assistance.  As someone who uses a computer every day for both work and personal use, I completely understand your frustration with the delay in your laptop’s repair. 


I’d like to take a closer look into this repair service and see what we can do to get your laptop repaired and returned to you as soon as possible, however, I’ll need just a few pieces of information from you in order to do so.  If you could send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your service order number


Obviously you don’t want to post this information publicly here on our forums, so be sure to use the blue “Private Message” button in my signature to get this information sent my way.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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