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KyleR-BBY
Senior Social Media Specialist
Posts: 7,076
Topics: 115
Kudos: 523
Solutions: 392
Registered:
12-23-2016
Hello ZachM309,
Welcome to the Best Buy Community forums. Thanks for the great question.
There isn’t anything more important to us than the safety of our customer’s private information. We make sure to wipe the hard drive of any computer that’s returned to us before we sell it as open box. As a former Geek Squad Agent, I can assure you that we have a very exhaustive process around this.
If you’re comfortable wiping it before you come in, it certainly wouldn’t hurt, and we won’t mind. If it’s an Apple computer, we do request that you turn off Find My Mac and remove the computer from your iCloud account before coming in.
If you have any other questions, please let me know.
Sincerely,
 | Kyle R|Senior Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query! | | |
