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Posts: 2
Registered: ‎03-29-2021

Service repair agent never showed up, not even a phone call to tell us why...

We have had issues with this SAMSUNG fridge since we purchased it... ICE make has never worked right, it keeps freezing up and we have to defrost it... We made yet another appointment on this unit and they did not even show up this time and no phone call to explain why...

 

Posts: 281
Topics: 10
Kudos: 49
Solutions: 2
Registered: ‎02-08-2019

Re: Service repair agent never showed up, not even a phone call to tell us why...

Hello, melanson_dom!

 

Thank you for joining our community here on the Best Buy Forums. As a refrigerator is a constantly used appliance, I can understand wanting to have yours up and running as it should ASAP. I am happy to learn more and to see what may be possible. To start, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking the blue button near my signature. 

 

Best,

 

Jenni|Social Media Specialist | Best Buy® Corporate
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