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Posts: 1
Registered: ‎08-28-2021

Sent my laptop for repairs and the updates are CONFUSING! PLEASE HELP!

So I sent my laptop out for repairs on the august 16th and I get an update on the "Your Repair Status" page on the 21st saying "8/21/2021 8:23 a.m.       We've requested a part for your repair. Good news - it's in stock." I'm think great that should be done pretty soon. I call geek squad and find out my laptop needs a new motherboard and network card and that in his experience it would take about 10-14 days to replace. I say to myself "okay bet, they are working on it". I SPOKE TOO SOON! On 8/25/2021  I get an email from data recovery personel (?) and the email reads "Reaching out to you in regards to your Alienware device you sent out for repairs. Currently the parts needed is a Power board ,Part on order . We will reach back out in 3 Business Days with another update. Thank you."  How the heck do you say "GOOD NEWS - IT'S IN STOCK" if it's not????? AND THEN, I check today and they update my "Your Repair Status" but all the did WAS CHANGE THE TIME AND DATE from 8/21/2021 8:23 a.m to 8/27/2021 03:06 p.m. with the message "We have requested a part for your repair - GOOD NEWS it's in stock. WHAT IS GOING ON WITH MY LAPTOP?? CAN SOMEONE PLEASE TELL ME?? (I have screen shots of both "updates" for referrence) 

Posts: 6,255
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Registered: ‎08-21-2017

Re: Sent my laptop for repairs and the updates are CONFUSING! PLEASE HELP!

Hi there, DesperateGamer,

 

Welcome to our community forums. I appreciate you stopping by and letting us know about your experience with this repair. I'm sure you are eager for your laptop to be available again and can understand your confusion to see these conflicting messages. I'd be glad to review this here on my end and see how I can help.

 

To get started, I'll need to gather a bit more information about this repair. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Service order number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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