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Posts: 1
Registered: ‎01-17-2022
Accepted Solution

Sent PC for repair, sitting in container for 2 weeks

I left my Geek Squad protected PC for repairs on 12/27/2001 at a local Best Buy and it was shipped to the repair center (which is in a city 5 hours away) on 12/30/2021.

All this time it’s been sitting in “Product Shipped” status. That’s 20 days without my computer and counting.

So I called the 800 number and they told me I needed to go up the store, so I made an appointment and the store is understaffed and after waiting 1.5 hours beyond my original appointment time, someone actually took a look.

The person who investigated said the PC is allegedly sitting in a shipping container in the repair center but has not been seen yet. Supposedly it was just acknowledge that it arrived.

Before all of this, the very first time I attempted to get my PC serviced, the Geek Squad agent discouraged me from checking it in and asked me to call the PC manufacturer. I did try that but when I tried to submit a warranty claim their web site (Asus) said that repairs are handled only by the Best Buy Geek Squad. How did that guy not know this?!?! It was the second time that same guy has tried to avoid sending repairs. Last time it was my laptop. I ended up avoiding that store and going to a different one for repairs even though it’s twice as far from my house.

I’ve been a BB customer for over 20 years and this is the worst experience I’ve had. Who can I talk to to get my money back and buy another computer?
Posts: 3,311
Topics: 38
Kudos: 114
Solutions: 174
Registered: ‎10-19-2017

Re: Sent PC for repair, sitting in container for 2 weeks

Hello, alexkywalker,


Welcome to the Best Buy Community Forums!


I appreciate you taking the time to write us regarding your PC, and being a longtime customer. Having a Geek Squad Protection Plan is supposed to make these types of situations simple. I would like to look into this further, and see what I can do to assist. 


Will you please send me a private message with the service order number, your full name, phone number, and e-mail address? To send it click on the blue button next to my signature. I look forward to hearing from you.



Deysha|Social Media Specialist | Best Buy® Corporate
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