09-28-2022 01:48 PM
Bestbuy took 4 delivery attempts to actually deliver my appliances. Between that time they destroyed the 1st fridge, cut the cord on MY fridge, and dropped a dolly down the stairs.
Delivery 1: Cancelled
Delivery 2: Left dishwasher in box, destroyed new fridge, cut the cord to our existing fridge and we were left with NO FRIDGE. Also argued haul away was not included when it cearly was paid for. Left trash.
Delivery 3: Rush delivery scheduled because we didnt have a fridge, truck shows up WITHOUT a fridge.
Delivery 4: Brought Fridge, only slighly damaged it on the way in, dropped dolly down the stairs, left all trash on porch. argued haul away.
Nobody takes accountability, and Bestbuy has crafted their system to the point where you cant even call a store. WHAT?!
Now Insurance Claims...I am told I will have a response in 3-5 business days. I have left 3 voicemails over 3 weeks with segwick and nothing. LOL also just found out BB declined my food spoilage claim because "it was not caused by a failed fridge". No just your destruction of property.
09-28-2022 02:20 PM
Thank you for reaching out to us here on our Forums although I wish it was under better circumstances. We strive to provide the best customer service possible. I'm sorry to hear that your experience so far has not been satisfactory. Getting new appliances should be a joyous time. I know I would have a hard time without appliances so I can understand how you might be feeling. I would like to see if I could be of assist in any way. If you please could you send me a private message with your full name, phone number, and email to get started. To send a private message simply click the blue button to the left of my signature.