Best Buy Repair Support

[Twinklemeow00]

Just like the subject of this says, Sedgwick won't respond to amy of my calls or emails. I opened my claim back in February of this year so it's been a total of 3 months since I have been dealing with them. I have sent tons of emails and voicemails to them and haven't received anything back or let alone talk to my examiner that was given to me after my 1st and 2nd one were taken away from my oh so simple claim of being costed for $3.5k of repairs due to a technician at Geek Squad cutting wires that he shouldn't have just to install a stereo into my brand new car back in August of last year. I have called every number I can, emailed every email that was given to me, called corporate of Sedgwick and still nothing has been done about my claim. I am emotionally and mentally exhausted by this situation and this post is my last chance to get some real action taken on my claim so if anyone has any information to help then please let me know!

[CarlosR-BBY]

Good afternoon, Twinklemeow00,

While I wish your visit were under better circumstances, I do appreciate you taking the time to join our Community and share your experience with us.  We hope to provide a smooth and straightforward experience when our customers entrust our Geek Squad to perform repair services in their home, so it’s disappointing to hear this service hasn’t met our expectations.

I’d like to take a closer look into your claim with Sedgwick and see what we can do to get this matter resolved as soon as possible. I will need some information from you for us to get started. Most of the information I’ll need is sensitive information we’ll want to keep out of the public view of our forums, so I’ll be sending you a private message in a moment.

To read my message, you’ll just need to log into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Best,
 

[Twinklemeow00]

Completely unhelpful and your staff has completely ignored my messages for the past few days. It is now mid way through July, 2 months later, absolutely no progress and nothing but neglect and excuses.

[Jakoma-BBY]

Hello, Twinklemeow00, 

I have responded to you privately. Please reach out so that may resolve this issue. 

Thanks