Best Buy Repair Support

[Shawnhtx]

Hi.  I bought a brand new LG TV in December.  It says the return window closed in January.  It started having a screen issue.  It has semi-circles on the left side of the screen when there are bright colors.

It is definitely still under manufacturer warrany but I really would rather not have a brand new tv repaired after just two months.  I don't want a refund but it would be awesome to exchange it for the same model that works without circles on the screen.  Is my only option and LG repair?  I just thought I would try here first.  I can pm screenshots of the issue if you like.  I just feel like a brand new tv should not have circles on the screen after two months.

I hope you can help. 

Thank you,

Shawn

[Melissa-BBY Senior Social Media Specialist · Accepted solution]

Hello, Shawn,

Thank you for reaching out about your LG TV. A new TV should be an exciting time, and I can understand having it fail so soon after wouldn't be welcome. 

I'd be happy to look into this with you to see what options there may be. Can you please send me a private message with your full name, phone number, email address, and either the online order number or the Customer Service Pin Number from the store purchase receipt. Also, if you could share photos of the TV that would be helpful as well. To send the message, you can use the button in my signature below. Please know, I will be leaving the office soon, so if you send the message after I leave, I'll respond when I return to the office on Sunday. 

Sincerely,

[Shawnhtx]

I just wanted to publicly thank @Melissa-BBY for her help with a compicated issue.  She spent a lot of time helping me and made it look easy.

And I also want to thank Marcus who is the store manage at the South Irving location.  He is the best store manager ever and his customer service is second to none.  His employees do a great job also and follow his lead.

Because of the good service I received I joined Total Tech and ended up buying another TV today, so now I have two new TV's to join my three other TV's I also bought at Best Buy.  

Thank you.

[Melissa-BBY Senior Social Media Specialist]

Hello again, Shawn, 

I appreciate you following up on this and sharing your kind words. It was my pleasure to help how I could with this. I'll be sure to pass along your thanks to Marcus and his manager as well. 

I hope you enjoy the new TVs. Feel free to post again if you should need anything else!

Best Wishes,