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Valued Member
Posts: 56
Registered: ‎10-08-2011

Samsung wireless charger issue

I bought the Samsung wireless charger pad (model P3100) during the Black Friday 2018 sale and have noticed after a few months that it is very picky on when the charger will actually turn on to charge the phone. 


It used to only require simply putting the phone on the center of the charger and it'd turn on the charging capability.  Now I have to adjust it a few times to make sure the red light comes on that says it's charging. Can't tell you how many times it didn't come on and 2 hours later I was leaving the house with 5% power.  Do you think this is an issue with the charger?  It worked very well at the beginning, in fact I gave it 5 stars on a review (sorry I did that now). By the way, how can I change that review rating?   


Should I file a claim with Samsung? It has a one-year warranty.  I didn't get the Best Buy extended warranty as it wasn't that expensive, but now to work this poorly after 6 months is disappointing.  Do you do any warranty replacements for Samsung?

Valued Contributor
Posts: 1,874
Registered: ‎02-07-2011

Re: Samsung wireless charger issue

The warranty would be thru Samsung, you should contact them directly. Many charging pad issues can also be solved by using the correct power supply or replacing the power supply, so you may wish to check that.
Posts: 1,362
Topics: 17
Kudos: 91
Solutions: 82
Registered: ‎10-03-2017

Re: Samsung wireless charger issue

Hello, LisaMaplewood17,


There's not much I can add that nckhammond hasn't shared. Unless a Geek Squad Protection plan was purchased, the warranty would go through Samsung. They can be reached by using the link below:





Dave|Social Media Specialist | Best Buy® Corporate
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