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Posts: 1
Registered: ‎04-21-2022

Samsung washing machine Warranty issue

I have an issue with the extended warranty bought thru best buy.

Best buy help create the appointment for servicing the washing machine thru AIG, to A&E.

 

A&E service technician states cannot work on due to work order states dryer product and not washing machine.

Even though the correct Model and serial is on the work order.

 

How do I get my samsung washing machine repaired?

 

I have an appointment again for Friday 4/29/2022

But it still states on A&E work order DRYER product.

 

SO therefore they willl not work on it.

 

Is it possible to get geek squad to authorized the service the repair instead of A&E?

 

Please and thank you.

Posts: 23
Topics: 1
Kudos: 1
Solutions: 0
Registered: ‎11-03-2021

Re: Samsung washing machine Warranty issue

Hey there, mattmatt510,

 

Thank you so much for reaching out to us! I can understand the need for a working washing machine in everyday life.

 

I would love to investigate. To do so, kindly private message me your:

 

Full name

Phone number

Email address

Order number

 

Will keep an eye out for your message.

 

All the best,

Kayden|Social Media Specialist | Best Buy® Corporate
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