First, bestbuy tells you that the ice maker is an accessory. How can it be an accessory when you were never given the choice to have it or not. Plus, tell them to take ice maker out and give you the door that does not have all the crap so you can have a door that you can use. Call Samsung keep calling, keep calling bestbuy. I blame bestbuy the most on this. If bestbuy stood behind their products then bestbuy, everyone of the stores should send everyone of those refrigerators back to Samsung. Bestbuy is selling a known bad refrigerator. They know they are bad but do not tell the customer so really they are ripping their customers off buy continuing to offer bad products. I would lay money down that Samsung would fix the problem if all the best buys sent them back to Samsung. But stay on them, I got my money back, and everytime the ice maker has a problem call them, it cost bestbuy to send a repairman out and order parts. I told bestbuy I had 3 years left on my warranty and they will be out every month for the next 3 years fixing the ice maker. But dont give up. Call Samsung and ask for a supervisor, tell him all this. The ice maker is not an accessory it is built in. They have no door that doesnt have the ice maker not in it. Just dont give up. I think it took me about a month of calls, to bestbuy and Samsung. At the first sign of ice maker problem, get them out to fix it