Best Buy Repair Support

[Ngreenfield]

My Samsung refrigerator was very expensive, and the ice maker can not be repaired. Someone has come out to repair it twice already, and water is leaking on our real hardwood floors. On top of this, I am four months pregnant and the smell of the broken icemaker and pooling water makes me throw up every time I open the fridge. I cannot even say the number of times I have thrown up from the terrible smell of our fridge. My husband has emptied it, bleached it, and cleaned every individual item inside, to find out the fridge has been pooling water and creating a foul odor. This is a health issue. It is unacceptable. <br><br>You say that the ice maker is an accessory and not considered part of the fridge. This is unacceptable. The value of a fridge without an ice maker and with an ice maker is significant. In addition, the value of a leaking fridge that smells horrible and makes me sick is disgusting. This needs to be resolved appropriately. Or I will take further action.

[KyleR-BBY Senior Social Media Specialist]

Hi, Ngreenfield,

Thanks for joining us at the Best Buy Community forums. I’m sorry about the issues you are having with your refrigerator. I know how disruptive a broken ice maker can be.

As you noted in your post, an ice maker is considered an accessory in a refrigerator, so repairs to an ice maker would not qualify a fridge for repair under the No Lemon provision of our Geek Squad Protection Plans.

That said, we should be able to repair that ice maker under your plan, if it is still active. I’d like to take a closer look into this for you. If you could please send me a private message, through the link in my signature, with your name, email address, phone number, and the protection plan number, if you have it handy.

I will be out of the office for the next couple days, but I can follow up with you on Sunday if I’m not able to today.

Sincerely,