05-12-2021 09:28 PM
05-12-2021 09:44 PM
05-13-2021 08:54 AM
Thanks for reaching out! I'm sorry to hear that one of your earbuds have stopped working. Our Return & Exchange Promise is generally 15 days for most products, for most customers, so it's unlikely we'd be able to exchange this, unless you purchased one of our protection plans.
As nckhammond mentioned, you may be able to contact the manufacturer directly and they should be able to help! If you need help determining if you have purchased a protection plan, please feel free to shoot me a private message with your full name, email, and phone number and I can take a closer look.
|Meg|Social Media Specialist | Best Buy® Corporate|
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