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Posts: 1
Registered: ‎03-29-2021

Samsung Washing Machine Placement - Refund Not Processed

[ Edited ]

Best Buy,


I am due a refund for a Washing Machine replacement (Order Number:{removed per forum guidelines}) and have not received it yet. The original washing machine was under warranty and the geek squad confirmed that I would receive the original amount for the machine since it was still under warranty.


Henceforth, I worked with one of your individuals where they provided me a "customer pin" for me to apply the refund when checking out.  I applied the customer pin at checkout, however, the discount was not provided at the time of purchase.  My attempts over email and work out the situation has left me without help and again, for which I tried over the phone.  My attempts for help over the phone has been fruitless as, no one knows how to fix my issue and never got the help I need after multiple attempts.


Can you please either apply the refund to my current balance, or, can you please re-issue the refund as a credit to my account?


Thanks for any and all assistance.  I was hoping to remeidate the issue with you before I reach out to the credit provider. 


Thanks and email me if you have any additional questions or needs in order to apply my missing rebate.

Posts: 5,820
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Registered: ‎08-21-2017

Re: Samsung Washing Machine Placement - Refund Not Processed

Welcome, amer1can,


Thank you for taking the time to reach out to us regarding this refund. I know whenever I'm expecting a refund, I hope to have it as soon as possible so I'm sure you're eager to receive this. I would be glad see what options I have to assist you.


A Customer Service PIN is a tool we can use to help locate a receipt or purchase so I would like to review your case history and get a better understanding of what has happened so far. I will need to gather a bit more information so I can begin to review this and explore what options I may have moving forward.


Can you please send me a private message that includes your:

Full name

Email address

Phone number

Customer Service PIN


You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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