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Posts: 2
Registered: ‎11-14-2019

Samsung Tv

I purchased a Samsung 55" 4k 6 series TV in August 2019. I paid 199 for mounting and setup and paid for 2 years geek squad protection. I purchased this TV for my husband and ever since he's had the tv, occasionally a band of white with black lines would appear onscreen and disappear very quickly, so geek squad came out said they would order new motherboard, motherboard came, geek squad came out and replaced, they could not get the tv to connect to Samsung server, therefore could not get any apps. Geek Squad said samsung server down even though i had no problem on my Samsung TV. I waited all night abd the next day still no connection.  I reset the tv back to factory settings and was able to connect to apps. We now see a vertical band of black with the white horizonal lines appear and disappear. They are showing more frequent now. I text the agent that came last. NO RESONSE. My husband tried all day yesterday 11/13/19 to contact someone about this issue. NO RESPONSE. I Paid all together $600.00 for this service and still have the problem, with no response from Best Buy Manager, or Geek Squad. I want either a new TV to replace the one i purchase in August or someone to fix the one i have. I paid for this service and expect to get this service.

Posts: 71
Topics: 8
Kudos: 15
Solutions: 4
Registered: ‎08-13-2019

Re: Samsung Tv

Thanks for reaching out on our forums, moe1278201.


I know that I would want my TV fixed so that I can watch my favorite shows!


Have you been able to get in contact with someone about your TV yet? If not, I'd like to help out as much as I can!


So that I could look into this further, could you please send me a Private Message with your full name, email address, and phone number?



Kameron|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎11-14-2019

Re: Samsung Tv

Yes, I went to the local store, spoke with Manager and he is swapping out our TV this Saturday. I'm satisfied with the way the manager handled everything. I just hope this TV is better than the one I originally purchased. Thank you for replying.