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Posts: 1
Registered: ‎05-21-2019

Samsung Refrigerator needs same repair for 4th time in a couple years

My Samsung RF30HBEDSR has had an ongoing issue where the ice maker freezes up and it stops making and dispensing ice.  I have a service plan that will be expiring later this year.  Geek squad has " repaired" this issue 3 times already and is coming back next week.  Everytime I call I am told there is a new service bulliten and it will be solved this time

 

what options do I have?  Who can help solve this once and for all?  There is clearly a design flaw and the " fix" has been little more than a band-aid to pacify me.

 

This will leterally be the 4th time in the last 3 or 4 years that I've had to call because my $3500 refigerator can't make ice.....Please advise

Posts: 3,155
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Registered: ‎08-21-2017

Re: Samsung Refrigerator needs same repair for 4th time in a couple years

Hello, jimmidd,

 

Welcome to our community forums and thank you for taking the time to write to us regarding your refrigerator. Having any major appliance stop working is never a good time, especially if you continue to encounter the same issue. I would be happy to help you look in to what options we may have available to assist you. Can you please send me a private message with some more details so I can continue to research this? I will need to verify your:

 

Full name

Email address

Phone number

 

To send a private message please click the blue button at the bottom of my post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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