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Posts: 1
Registered: ‎03-04-2019

Samsung Gear Sport Watch - not working

[ Edited ]

Good evening,


I'd like to know how I can procede concerning a product purchased in your store in Orlando.


On January 26th, 2019 my brother (Luiz {removed per forum guidelines} - {removed per forum guidelines}) purchased a BLACK Samsung Gear Sport watch

(Model: SM - R600NZKAXAR - Serial Number - {removed per forum guidelines}). 


I got this watch as a gift and I had been wearing it regularly for a couple of weeks, enjoying it as well. Unfortunately, it's been a week that it simplly does not work anymore. It's unable to get any charge.


I've tried to get it fix,looking for an authorized Samsung Store here in Rio de Janeiro, Brazil. I was told there that since it has been purchased in the USA they could not help me because they don't fix any foreign products.


I'd really appreciate if I could get a new one in exchange.


Let me know where I can send this non-functioning product to, so that I can return it.


Here  follows my address:


Luiz {removed per forum guidelines}

Rua {removed per forum guidelines}

Rio de Janeiro - RJ - Brazil

Cep 22430-070




Luiz {removed per forum guidelines}

Posts: 609
Topics: 40
Kudos: 85
Solutions: 24
Registered: ‎07-23-2018

Re: Samsung Gear Sport Watch - not working

[ Edited ]

Hello, Luiz,


Welcome to the Best Buy Forums. I am glad you reached out to us for support, but I certainly wish you new Samsung Gear Smartwatch was functioning properly. That was a really thoughtful gift from your brother. Just so you are aware, I did have to edit some information from your post. This is considered a public page, and for security purposes, it is best to only provide your personal information in a private message. I’ve made sure to make note of those details in our secure system, so we can reference them if necessary.


You mentioned that you are located in Brazil. The products that we sell at Best Buy are intended for use in the United States, and we cannot guarantee that they will work overseas. It sounds like repair in your area is more difficult to come by. We would need to determine if your brother purchased the additional Geek Squad Protection (GSP) on the device. If you think he may have, we would need him to send us a private message from his personal profile, so we can verify the purchase. We are only able to work directly with the purchaser when assisting online. We would need his full name, email address, and telephone number, to view his purchase history. If GSP was not added to the device, the best course of action would be to contact the manufacturer to see if they can provide any options under the warranty. You can contact Samsung support in Brazil by clicking here, if you find you need to go that route.


Feel free to let us know if you have additional questions. You can always send a private message by selecting the blue box next to my name below.



Sarah|Social Media Specialist | Best Buy® Corporate
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