First off, two fellows from Geek repair did a fine job of showing up on time and spending some time with me discussing my HDMI Arc problem. Nothing got resolved as it was working when they were here. The situation is a month ago, I purchased a Vizio sound bar, got it all connected on our new Samsung, and it worked flawlessly for about 2 weeks.
Then the fun began, the Vizio I thought quit, we drove to the store, by the way 180 mi one way to return it, the store took it back no questions asked.
Then I started reading about Samsung and HDMI arc issues. Next, I went to a local suplier and purchased an hedmi arc converter to 3.5mm and RCA out jacks and hooked up my Bose vintage sound system. I also turned my TV off for two hours and unplugged it.
Next day, plugged the tv in, set up hdmi Arc and it worked flawlessly all day.
That night, turned off the TV, and next day, No hdmi arc output.
Although I am writing on a Best buy page, this Samsung problem is not a new one
Two Geek techies showed up, right on time, to deal with the Samsung HDMI Arc issue. (it works, then it doesn’t, I hard reset the tv and then it works again, and on and on!)
These to fellows pointed out the end solution would be to replace the Samsung Board Responsible, Yet, in further conversation, that might help or not. Same design as board already there. Same firmware. And my Samsung shows up to date on updates!
Next there is the discussion from the Geek guys that maybe the Visio sound system I purchased and returned was the problem.
Next, my Amazon Device that converts HDMI Arc to Audio both RCA and 3.5mm was pointed out as a possible issue! yet when they were here it was working and still is
What is bothersome is I have now had two devices designed for HDMI arc connection, and a situation, that is heavily discussed on the web going back to 2018, still is existent in 2021, and the only home user correction is to grin and bear it and unplug the tv for 2 hours to assure a hard reset. Hey, I don’t have to do that with any other computer or auto with a computer that I use every day.
Why is this Samsung TV being sold with a known bad condition?
Why has Samsung engineering not gotten involved in solving a “know signature failure of their design?
Why am I as a consumer left holding the bag?
I know it is not the technicians who are Best Buys first level of defense but, after a visit where I shut the tv down after the last failure and it held on for the techs to check and know it is working properly, and there only solution is possible to put in another board of the same design and firmware, How does that solve my problem?
It was also suggested that possibly buying a Samsung Sound bar might be a better match. My money to prove that the HDMI might work! You get the point. I would be nuts to buy another Samsung product to prove in a $2000 TV that so far is the center of the HDMI arc failures
Having been in the business of standards, HDMI arc is HDMI arc and the protocol of Engineering design to work as HDMI arc as one standard, not deviated by the brand of product.
I strongly suggest that an escalation be done to find out why this tv has a known failure and 1st level techs are stuck in the Breach of a design flaw!
So far, This is a crazy way to inspire me to feel good about Samsung or Best Buy!
Deysha-BBY
