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New Member
Posts: 1
Registered: ‎01-19-2019

SONY CORPERATION ILCE 5000

I OWN A ILCE5000, A SONY MIRRORLESS CAMERA THAT IS OUT OF WARENTY.   IT HAS PROBLEM. SONY NON RESPONSIVE TO EMAILS

 

SONY HAS VERY POOR CUSTOMER RELATION / SERVICE DEPARTMENT. CAN YOU TELL ME WHY BEST BUY IS STILL SELLING THIER JUNK?

 

BETTER YET WHY IS BEST BUY NOT ABLE TO HELP ME. ALL THAT BEST BUY IS CAN DO IS REFER  ME TO A OUTSIDE VENDER FOR REPAIR     . BYTHE WAYTHEY WANT A DEPOSIT THAT IS ALMOST 50% OF THE PURCHASE PRICE, WITH NO GUARANTEE THAT THEY CAN FIX THE PROBLEM!  GO FIGURE.

Best Buy Employee
Posts: 976
Registered: ‎01-09-2015

Re: SONY CORPERATION ILCE 5000

As a big fan of the Sony mirrorless line, I'm disappointed to hear that you are struggling to find out of warranty service for your A5000.  It is not uncommon for manufacturers to discontinue repairs in-house and allow 3rd party authorized repair facilities to take over, especially when the particular model in question has been discontinued for a year.  It seems that Sony's own service recommendation is identical with Best Buy's recommendation, Precision Camera, as they are the industry leader in repairing cameras and camcorders.  

 

https://us.esupport.sony.com/support/s/service?language=en_US

 

Geek Squad / Best Buy has means in place to support any products that are covered under our Geek Squad Protection Plans, and barring that coverage we are not always able to repair fully out of warranty items.

 

 

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
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