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Posts: 1
Registered: ‎02-17-2021

SAMSUNG Refrigerator doesn’t get cold

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{removed per forum guidelines} Case ID# Model RT18M6215SG Just purchased a Samsung Refrigerator it was delivered today 2/16/21 Tuesday around 8:45 am. The delivery works said it will be cold in two hours still nothing so around 6pm got on The phone with Samsung they walk me through trying to troubleshoot the issue . Still not working food is bad , they suggested that I call Best Buy to let them know about the appliance they sold me customer service so they can’t do anything about it until 48 hours so I asked them if I could talk to somebody else. Finally they transferred me to another representative told them the problem with their appliance they said I can get it exchanged they want me to wait till Saturday to get it exchanged so 5 days without a refrigerator when I have babies & kids I asked Cesar is there anyway they can expedite the order and he said no there’s no other options. At this point just want my money back & them to come pick up this trash!! Waste of time Money and energy , Money down the drain for all the food that went bad.

Posts: 5,177
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Registered: ‎11-29-2016

Re: SAMSUNG Refrigerator doesn’t get cold

Good afternoon, Kajes1988,


Thank you for joining our Community and sharing your experience with us.  Upgrading your home’s refrigerator should be a fun and exciting experience, but from what you’ve described here, this is far from the experience we hope to be providing our customers.


If you’re still in need of assistance regarding this refrigerator, I’ll be happy to take a closer look and make sure we’re getting you in touch the appropriate team to assist.  For me to do so, I’ll ask that you send me a private message with:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number or the "Customer Service PIN" from the bottom of your receipt


As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the “Private Message” button in my signature to get this information sent my way, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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