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Posts: 1
Registered: ‎05-15-2019


I would to like file a complaint with the corporate office in regards to the condition of appliances upon delivery.


The samsung refrigerator was delivered with a dent on one of the doors and the doors were installed off balance.


I was hospitalized and could not contact the store the day of the delivery.  On  three seperate ocassions the refridgerator refused the delivery and had to reschedule for a second appointment for and they refused to pick up the damaged appliance on the last instance the installers refused to install the water line . The delivery person told me someone would call me to reschedule.


No one ever did. I had to call back myself to reschedule. The customer service representative didn't apologize or offer any compensation for me having to take time off of work to meet with delivery personnel.


I didn't think much of it because that was my first time ordering a refrigerator from Best Buy so I just assume that something like that could happen to any retailer.


On 04/30/2017, I waited for another delivery of a refrigerator.  They neglected to have a pick up of the damaged fridge. On a seperate ocassion they were going to pick up the damaged apppliance and not deliver a new one. ON the third instance they refused to install the water line.


At this point Best Buy cannot seem to resolve the issue. My husband I visited the Compton,Ca. store and he was kind when he was present. Then he called  me today 05/15/19 and was able to leave me message to indicate there was no documentation of any contact past the delivery date of 11/29/2016. He said your only option now is documentation and corporate office. I contacted cooporate office and they had all the dates past 2016. Am I missing something? Does the Compton store just not want to take the loss of a $ 3000 refridgerator? Please let me know if Best Buy will replace my damaged appliance and compensate me for this. Thank you.

Posts: 5,965
Topics: 80
Kudos: 557
Solutions: 342
Registered: ‎12-23-2016


Hello, jorgemarioni01,


Thanks very much for joining us at the Best Buy Community forums. Thanks for taking the time to reach out to us about this. I’m sorry that you’ve had such a poor experience with this appliance order.


From your post, it sounds like you received a refrigerator in 2017, but the water line was not installed. We would not be able to perform an exchange on an appliance delivered that long ago under our Return & Exchange Promise, but I’d like to look into what’s possible for that water line.


Please send me a private message through the link in my signature. I’ll need your name, email address, phone number, and the order number from your purchase, if you still have it.  



Kyle R|Social Media Specialist | Best Buy® Corporate
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