05-18-2019 06:26 PM
05-19-2019 12:53 PM
Welcome to the forum, though I wish you had found us under better circumstances. It's never convenient for an appliance to malfunction, so I can understand why you would be eager to get this repaired! We do our best to ensure the repair process is smooth and easy on our customers during what can be a frustrating time.
As we do aim for our processes to be simple, it is incredibly discouraging to hear that you've had such difficulties trying to get this repair scheduled, and then upon trying to sort the issue out at the store, encountered further trouble. We should be providing our customers with stellar customer service and respectful experiences, whether or not they are a former employee. I'm sorry if this was not the case when you visited our Pasadena, CA store and interacted with Herbert.
As for your washer troubles, please know you should be able to schedule your repair service by contacting Geek Squad at (800) GEEK-SQUAD or (800) 433-5778 if you haven't already been able to successfully schedule the service. If you continue to have trouble with this, please let us know.
We greatly appreciate you taking the time to reach out to us and share this experience.