07-24-2018 07:49 PM
07-31-2018 02:16 PM
Dealing with a TV that’s not working as intended is always frustrating. Thank you for joining our community to share your experience with getting your Insignia TV looked at. My sincere apologizes for our delayed response, but I’d be happy to discuss your concerns with you further at this time.
I’m happy to hear that Geek Squad was able to come out to inspect your TV under your manufacturer’s warranty with Insignia. I understand that you’re not happy with their conclusion. Can you please share more about how it happened? Did you recently move the TV prior to this happening? Is the TV on a stand, or is it wall mounted? You’re more than welcome to send me a private message with your full name, and phone number. Once I receive those details I’d be happy to review the details Geek Squad agent noted in their notes. You can send me a private message by choosing the blue “Private Message” next to my name at the bottom. I look forward to your reply!