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New Member
Posts: 4
Registered: ‎08-14-2017

Ridiculous hold times. All I want to do is finish my support replacement

Very frustated, much like so many others I am seeing here. Had a tech out Saturday andhe determined that my TV will be replaced. Gave me my work order and told me to call 866-613-9853, they will give me what TV's I can have and that will be all.

 

Yeah right. Called twice this morning. Said it was approx a 10 minute hold. Cool not too bad, 45 minutes later still nothing. Tried again and same exact thing.  All I want to do is see what I am eligible for replacements for my TV. Why is this type of thing not done on the website? I should not have to wait that long for such a simple thing that should likely take about 15 minutes at most.

 

Suggestion, get this moved to the site, we put in our info and work order number, you reply with our options, we reply with what we want and when...done. Another option, we go to local store with workorder number. Geek squad looks it up, get's options, we go pick.. done

 

I am going to try calling again later but I am not happy right now.

New Member
Posts: 4
Registered: ‎08-14-2017

Re: Ridiculous hold times. All I want to do is finish my support replacement

well tried again, same problem, called back again and left my callback number...not holding out any hope.

New Member
Posts: 4
Registered: ‎08-14-2017

Re: Ridiculous hold times. All I want to do is finish my support replacement

well they called back saying I am next and an agent will be with me shortly. let's see how long they leave me on hold.
Posts: 2,669
Topics: 19
Kudos: 275
Solutions: 144
Registered: ‎11-29-2016

Re: Ridiculous hold times. All I want to do is finish my support replacement

Good morning madmikeee,

 

Welcome to our forums! I’ve never been a fan of having to call a support line to get the help I need, and if I had to go through the hold times you’ve described, I would certainly be annoyed with the experience. I imagine you felt the same way after your phone calls, and I apologize for any frustration you may have felt as a result.

 

I appreciate you taking the time to visit our forums and share your feedback with us, as it’s posts like this that help us improve the level of service we provide our customers. Finding ways to avoid long hold-times and help our customers as soon as possible is something we’re consistently working on, so I’ll make sure your feedback is properly documented here at our Corporate Headquarters.

 

Using the information you provided upon registering to our forums, I see you were able to get this issue resolved since your initial post. If this isn’t the case, or if you have any other concerns, feel free to visit us again.

 

Respectfully,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎08-14-2017

Re: Ridiculous hold times. All I want to do is finish my support replacement

After 3 hours I finally got through to someone and I was right. It took a grand total of 10 minutes.

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Posts: 8,759
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Registered: ‎09-29-2008

Re: Ridiculous hold times. All I want to do is finish my support replacement