12-10-2018 02:16 PM
I purchased an Oled C7 Tv 7/17 and opted to get the "extended warranty". A 2 year service plan with geek squad support. The sales associate communicated several benifits of having this extended warranty. Such as item replacement.
Fast forward a year and a half later the TV is having a flickering defect. I called to have a geek squad rep sent for in home visit 12/11/2018. But on 12/10/2018 the Tv decided while adjusting the HDMI Arc cable it exploded in my hand (no injury) stinking up the whole room. So prior to my inhome visit I take the Tv in Store 12/10/2018.
Without the TV ever leaving my car and without viewing. The Geek squad support in store processed the TVs condition, apperence and summerized the issue. No one plugged in the tv to verify, no one viewed condition. I was only presented one option. Forfiet the TV for repair. without the TV ever being seen.
This situation escalated to manager decision in store as soon as the information was pulled. .Telling me the Tv is to big to do a store return its over 42 inches but its modest 55 inch. I see returned Tv's there of bigger sizes. The TV and warranty were over 3200$. The similar model is 1699.00 I dont know why im getting "handled" when i never even asked for that price didnt even get to ask for fair replacement as expected.( Not used Parts or a Huge inconvenece of a wait.) Im left thinking the procedure for My item would have been different if of lesser value but the warranty was a fraction of value so I paid my dues like any one with any other electronic.
While signing I had asked the representative on line 3. rebuilt replacement parts may be used in repairs, at which time he retorted not like actual replacement parts, all parts are "new" and not taken from other electronics. I told him this is far from what i was told when purchasing the warranty. This is obviously a recorded over the counter conversation were I had once agian felt decieved by the policy. But to have a representative like on my original sale verberally contradict or missrepresent a policy this kind of recording becomes Gold.
It was also commmunicated to me that a Taco Cart was not available at store. That shipping would be delayed. Now it dawns on me. This also means they have no way to store the tv prior to shipping. No addiquate storage for that specific model. (glass bezel). The tv could be slightly or moderatly warped a huge concern that proper care is not taking place in its transition prior to even being shipped.
Looking forward, my original expectations gone. Ive been lied to more than once. With no options on the table. Im told the tv will be shipped to Kentucky from Texas, The Tv will be serviced parts will be orded. Thats pending the arrival of a Taco cart from another store for the shipping.
I was represented at purchase, replacement not an estimate 2 week repair date OR USED PARTS
Can anything be done with this situation? Im not waiting 2+ weeks nor am i being lied to. Whats my resolution?
Solved! Go to Solution.
12-10-2018 02:29 PM
i just want to reiterate the TV will never reflect the actual serial number internally or GUI. The usage hours of the Amoled will be unknown. My expectation to have acurate information for any future resale or to continue my appreciation of this product will be altered. Its like buying a car with with a "new" engine untracable and a faulty odometer. Im not happy about this situation. There is no way to remidy the multiple software descrepencys that I can think of off hand. the result of repair oppose to not replace something of this value is rediculious.
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