07-16-2019 03:19 PM
Our washer does not drain properly causing water to stay in the tub/washer creating lots and lots of mold. Therefore, the washer does not work properly. We are told by Geek Squad this is not covered under Geek Squad T&Cs. Please send me your denial letter and what exclusion applies.
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07-16-2019 06:31 PM
Hi there, MoldySamsung,
Having a washing machine that is clean is pretty important in the overall use of a washing machine. Having mold and standing water certainly isn't what I would want in my washing machine. Some washing machine do require upkeep to prevent mold and allow excess water to dry out of the washing machine. This is pretty common with front load washing machines, but can happen in top loading machines as well. It is important to follow upkeep steps as mold would not be covered under Geek Squad Protection.
You are welcome to view our Geek Squad Protection Terms and Conditions specific to the date of your purchase here.