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Posts: 1
Registered: ‎12-30-2020

Replacement

I have sent my laptop in for repairs twice for fan noise. After coming back both times the fan noise is just as bad as when it left. The hinge also creaks loudly and the rubber feet are stretched and falling off after the repairs. I don't want to send it in again since one repair took six weeks and they didn't really seem to fix anything. Can I just walk in the store and ask for a replacement?
Posts: 5,541
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Registered: ‎08-21-2017

Re: Replacement

Hi there, Theory73,

 

Welcome to our community forums. As someone who relies on a computer, I know how big of an impact it can have to be without out for such a long time. I would be glad to help you explore what options are available to help you with this laptop.

 

Generally, the Geek Squad will try to repair all the problems you are having with your laptop. Did you notify your local store that you were still encountering these issues after you received your laptop back? If not, I would recommend doing so so they can assist you in getting this repaired.

 

If the Geek Squad determines that they are unable to repair your laptop, they can assist you in looking into replacement options. You can find some more details in the Terms & Conditions for your plan.

 

I hope I was able to clear this up, please let me know if you have more questions I can help with!

AndrewB|Social Media Specialist | Best Buy® Corporate
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