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Posts: 1
Registered: ‎09-18-2022

Replacement parts - waiting for 11 months

I have been waiting for 2 replacement screws for 11 months and neither my representative at the store noor the store manager will return my calls or help get this resolved.  11 months.


Who can I call now?


This has been the worst customer experience I have ever had.


Posts: 158
Topics: 0
Kudos: 23
Solutions: 13
Registered: ‎11-08-2021

Re: Replacement parts - waiting for 11 months

Hello and thanks for reaching out on our Forums, buckwestern!


As someone who has had to get replacement parts, I understand your frustration and would like to assist.


Could you send me a private message with the following information? You can do this by clicking the "Private Message" button in my signature.


  • Full Name
  • Phone number
  • Email Address

We look forward to hearing from you.



Graham|Social Media Specialist | Best Buy® Corporate
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