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New Member
Posts: 4
Registered: ‎06-19-2019

Repair

Took computer in for repair 3 months ago. They have lost it several times. Quoted me several prices. Still have no computer and no one knows whats going on.
I guess a warning to everyone.... dont use the geek squad.
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Posts: 321
Topics: 4
Kudos: 10
Blog Posts: 1
Solutions: 7
Registered: ‎10-10-2012

Re: Repair

Hello Impala and thank you for connecting with us today.

 

I certainly know the value of a working computer and how inconvenient it can be in our personal lives when you need to have repairs performed.  Can you tell me where you took the computer and who you spoke with about your service challenges?

 

 

Derald|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Posts: 321
Topics: 4
Kudos: 10
Blog Posts: 1
Solutions: 7
Registered: ‎10-10-2012

Re: Repair

Thank you for that update.

 

Can you please send a private message to me with your full name, email address, phone number and any service number information you have for this computer?

 

I'd like to see what we can do to resolve this situation for you.  I look forward to your reply.

 

 

Derald|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 4
Registered: ‎06-19-2019

Never Use Geek Squad

They lost my computer several times, quoted me several different prices. No one at anytime could tell me what was wrong with computer or where it was.

 

Terrible experience. 

 

Dont ever use them unless you have warranty.

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New Member
Posts: 8
Registered: ‎07-07-2019

Re: Repair

They did that to me too but it's been a month! Frustrating
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Valued Contributor
Posts: 1,520
Registered: ‎02-07-2011

Re: Repair

I've broke the lcd connector on one of those myself while changing a hard drive. And they do take a special apple hard drive with a temp sensor connector that they dont make new anymore as far as I know.

My suggestion is wait for the moderators to see if they can help here and avoid the court talk until all thier resources are exhausted. Once you start that they cant help you.
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New Member
Posts: 3
Registered: ‎07-12-2019

Re: Repair

Thank you. I have already been warned by BB. I have been contacted by someone at BB and they are looking into the matter.