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Registered: ‎06-30-2018


I have a gaming console(Ps4)that I've bought not to long ago, but the controller doesn't seem to function like it used to and is it possible to replace it with a new gaming controller, if I put insurance to my purchase.
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Registered: ‎11-29-2016

Re: Repair

Hey Rick4,


Welcome to our forums!  I know I always add Geek Squad Protection (GSP) to my purchases when shopping at Best Buy, and now that your PlayStation 4 (PS4) controller has stopped working, I’m glad you decided to purchase a GSP as well.


One of the many benefits we offer with our gaming console GSPs is a one-time replacement of the controller that was packaged with your gaming console, should it accidentally become damaged.  While this isn’t something we’d be able to assist you with over our Support Forums, if you haven’t done so yet, I’d recommend contacting our Geek Squad at 1-800-433-5778, or schedule an appointment with the Geek Squad at your local Best Buy store, and I’m hopeful they’ll get you back to gaming in no time.


If you have any other questions about our GSPs, we have a handy FAQ article you may find useful, otherwise, don’t hesitate to visit our Support Forums again.


Best wishes,

SeanM|Social Media Specialist | Best Buy® Corporate
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