08-05-2018 03:36 AM
08-13-2018 01:29 PM
Sending your Xbox out to be repaired can be frustrating in general, and I’m sorry that the service center may not have been able to look into yours within the timeframe your local Best Buy Camelback had shared with you. I understand that it’s frustration that you also haven’t received an update on this matter. Thanks for joining our community to share your concerns with us. My sincere apologizes for our delayed response, but I’d be happy to see what insights can be shared with you at this time.
Can you please share if your Xbox was under warranty with Microsoft or Geek Squad still? I’d be happy to take a look into your repair to see what further insight I can share with you at this time. You’re welcome to send me a private message with your full name, phone number, email address, and repair confirmation number. You can send me a private message by choosing the blue “Private Message” button next to my name at the bottom.